Duration: 49m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 641 MB
Genre: eLearning | Language: English
Nearly every customer service professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a policy that you must enforce, but can't control. Such situations are unquestionably tough, but-with the right approach-you can consistently de-escalate the tension. In this course, instructor Myra Golden shares strategies for defusing intense situations, providing practical approaches that can help you calm angry customers. Myra goes over what often causes situations to escalate, and shares practical steps you can take to prevent an escalation. She also provides tips that can help you reframe conversations, manage expectations, handle customers who ask for your supervisor, and more.

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.71 GB | Duration: 4h 41m
Updated and To the point course of bioinformatics for beginner students and Academic Professional to peruse their career

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 3.73 GB | Duration: 10h 40m
From beginner to intermediate

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 4.12 GB | Duration: 3h 19m
This course will prepare your film for world-wide film distribution. Power to filmmaking & filmmakers.

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English | Duration: 25 Lessons (11h 1m) | Size: 2.74 GB
What does that data look like?

Duration: 43m | Video: .MP4, 1280x720, 30 fps | Audio: AAC, 48 kHz, 2ch | Size: 379 MB
Genre: eLearning | Language: English
Learn how to make 3D Brushes & text in Procreate, or what I like to call multidimensional calligraphy.

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 552 MB | Duration: 1h 22m
Boost your Gmail Productivity with Techniques like Filters, Security, Mail merge, Labels, Templates and many more

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 6.97 GB | Duration: 6h 53m
Nuraniyah to Quran Transitioning Methodology

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 13.1 GB | Duration: 10h 20m
High Quality and Detailed Instruction

Duration: 1h 41m | Video: .MP4, 1280x720, 30 fps | Audio: AAC, 48 kHz, 2ch | Size: 743 MB
Genre: eLearning | Language: English
Want to learn the secret to designing a brand guide with ease?