English | 2010 | MP3 | M4B | ASIN: B003QADCNS | Duration: 8:17 h | 227 MB
Tony Hsieh / Narrated by Tony Hsieh

English | ASIN: B0B3G47YK1 | 2022 | 2 hours and 8 minutes | MP3 | M4B | 118 MB
If you don't offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days in which businesses could simply offer an "OK" experience and get away with it. In today's hypercompetitive environment, companies can no longer be just B2C or B2B. They must become B2Me—more personal, more relevant. With customers having higher expectations and access to more information than ever before, companies must create stellar, frictionless, personalized, and memorable customer experiences, if they plan to stay in the game. This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people, or installers. No matter what role you play, this book offers easy tips, recommendations, and examples to help improve customer experience, realistically, sustainably, and affordably.

English | ASIN: B09NB2WB29 | 2022 | 8 hours and 10 minutes | MP3 | M4B | 224 MB
The 1830 murder of wealthy slaver Joseph White shook all of Salem, Massachusetts. Soon the crime drew national attention when it was discovered that two of the conspirators came from Salem's influential Crowninshield family: a clan of millionaire shipowners, cabinet secretaries, and congressmen. A prosecution team led by famed Massachusetts senator Daniel Webster made the case even more newsworthy. Meanwhile, young Salem native Nathaniel Hawthorne - who knew several of the accused - observed and wrote. Here, using source materials not available previously, Edward J. Renehan Jr. provides a riveting narrative of the cold-blooded murder, intense investigations, scandal-strewn trials, and grim executions that dominated headlines nearly 200 years ago.

English | ASIN: B09ZN4TFPN | 2022 | 12 hours and 34 minutes | MP3 | M4B | 345 MB
Defying the Dragon tells a remarkable story of audacity—of how the people of Hong Kong challenged the PRC's authority, just as its president reached the height of his powers. Is Xi's China as unshakeable as it seems? What are its real interests in Hong Kong? Why are Beijing's time-honored means of control no longer working there? And where does this leave Hongkongers themselves? Stephen Vines has lived in Hong Kong for over three decades. His book shrewdly unpacks the Hong Kong-China relationship and its wider significance—right up to the astonishing convergence of political turmoil and international crisis with Covid-19 and the 2020-21 crackdown. Vividly describing the uprising from street level, Vines explains how and why it unfolded, and its global repercussions. Now, the international community is reassessing relations with Beijing, just as Hong Kong's rebellion and China's handling of the pandemic have exposed the regime's weakness. In a crisis that has become existential all around, what lies ahead for Hong Kong, China and the world?

English | ASIN: B09SBQ66BD | 2022 | 4 hours and 47 minutes | MP3 | M4B | 132 MB
More than an insightful psychologist, Carl Gustav Jung was the 20th century's greatest articulator of the primacy of mind in nature, a view whose origins vanish behind the mists of time. Underlying Jung's extraordinary body of work, and providing a foundation for it, there is a broad and sophisticated system of metaphysical thought. This system, however, is only implied in Jung's writings, so as to shield his scientific persona from accusations of philosophical speculation.

English | ASIN: B0B1PPMTY2 | 2022 | 8 hours and 4 minutes | MP3 | M4B | 221 MB
A fresh, research-driven playbook for how successful leaders can maximize the potential of others. When we think of leaders, we often imagine lone, inspirational figures lauded for their behaviors, attributes, and personal decisions, and leadership books often reinforce that view. However, this approach ignores a leader's mission to empower others. Applying decades of behavioral science research, Don A. Moore and Max H. Bazerman offer a passionate corrective to this view, casting today's organizations as decision factories in which effective leaders are decision architects, enabling those around them to make wise, ethical choices consistent with their own interests and the organization's highest values. As a result, a leader's impact grows because it ripples out instead of relying on one individual to play the part of heroic figure. Filled with real-life stories and examples of the structures, incentives, and systems that successful leaders have used, this playbook equips each of us to facilitate wise decisions.

English | ASIN: B09882KQ4C | 2022 | 6 hours and 50 minutes | MP3 | M4B | 188 MB
Success boils down to one thing: making good decisions. That's easy to say, but what do we do when we are faced with terrible options, deep anxiety, and fear of failure? Learning the right framework now can make all the difference later. Turn to Decide and Conquer to access the decision framework David Siegel used when he took over as CEO of Meetup, the world's leading platform for making connections and finding your community. Let David's success during one of the most tumultuous times in his company's history help guide you on your own path. Decide and Conquer helps all leaders navigate the big decisions that will impact their future and make their organizations a success. David outlines the 44 challenges leaders face when starting a new position. He then shows you the decision framework he applied to overcome these challenges as CEO of Meetup. David takes you on an epic journey of corporate and personal survival that includes industry titans like Adam Neumann, Barry Diller, Jack Welch, Bill Ackman, and other leaders.

English | ASIN: B09RC7XCLX | 2022 | 7 hours and 22 minutes | MP3 | M4B | 203 MB
A news media frenzy hurled the quiet resort community of Pinehurst, North Carolina, into the national spotlight in 1935 when hotel magnate Ellsworth Statler's adopted daughter was discovered dead early one February morning weeks after her wedding day. A politically charged coroner's inquest failed to determine a definitive cause of death, and the following civil action continued to expose sordid details of the couple's lives. More than half a century later, the story was all but forgotten when local resident Diane McLellan spied an old photograph at a yard sale and became obsessed with solving the mystery. Her enthusiastic sleuthing captured the attention of Southern Pines resident and journalist Steve Bouser, who takes listeners back to those blustery winter days so long ago in the search to reveal what really happened to Elva Statler Davidson.

English | ASIN: B09GKZGYZZ | 2022 | 10 hours and 49 minutes | MP3 | M4B | 298 MB
A heartfelt and inspiring memoir and celebration of Deaf culture by Nyle DiMarco, actor, producer, two-time reality show winner, and cultural icon of the international Deaf community. Before becoming the actor, producer, advocate, and model that people know today, Nyle DiMarco was half of a pair of Deaf twins born to a multigenerational Deaf family in Queens, New York. At the hospital one day after he was born, Nyle "failed" his first test—a hearing test—to the joy and excitement of his parents. In this engrossing memoir, Nyle shares stories, both heartbreaking and humorous, of what it means to navigate a world built for hearing people. From growing up in a rough-and-tumble childhood in Queens with his big and loving Italian American family to where he is now, Nyle has always been driven to explore beyond the boundaries given him.

English | ASIN: B09W6FDS2W | 2022 | 15 hours and 41 minutes | MP3 | M4B | 431 MB
Mary, Queen of Scots' marriage to the Earl of Bothwell is notorious. Less known is Bothwell's first wife, Jean Gordon, who extricated herself from their marriage and survived the intrigue of the queen's court. Daughters of the North reframes this turbulent period in history by focusing on Jean, who became Countess of Sutherland, following her from her birth as the daughter of the 'King of the North' to her disastrous union with the notorious Earl of Bothwell—and her lasting legacy to the Earldom of Sutherland.