English | 2022 | ISBN: 1260381900 | 496 pages | True EPUB | 30.05 MB
Lucas' top-selling and award-winning Customer Service 8e has been revised to reflect the demands of customer service today. Chapters are divided into three parts, focused on key aspects of customer service: 1) The Profession 2) Skills for Success, and 3) Building and Maintaining Relationships, and Retaining Customers. Throughout the text, readers discover tips for implementing proven customer service strategies, case scenarios, and activities to help apply concepts to real-world situations. Customer Service 8e addresses many market changes such as the impact of the COVID-19 pandemic, working in remote teams and greater focus on customers with disabilities with featuring several companies such as Amazon, Target, American Express and Chipotle. Students will practice putting concepts into action through our integration digital learning platform, Connect. Connect provides revised case analyses that challenge students to apply what they've learned to real-world scenarios featuring companies such as Zappos, Ben & Jerry's, and Southwest Airlines. Additionally, Connect has role-playing application-based activities to help students demonstrate understanding of the key elements that will make customer interactions more successful and revised Language Toolkits geared toward helping students develop an understanding of key terms.
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English | 2022 | ISBN: 1529420229 | 240 pages | True EPUB | 30.32 MB
Can creativity be 'taught'? Or is it simply innate? This book will help you find your creativity through your own unique identity and experience, challenging you to fight those negative voices, get out of your habitual comfort zones and - most importantly - play. Part practical workshop and part provocative guide, Creativity Begins With You is an invaluable companion for any student working across the creative disciplines.
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English | 2022 | ISBN: 1640125523 | 254 pages | True PDF EPUB | 44.19 MB
As the winter site manager of the Amundsen-Scott South Pole Station in Antarctica, White was responsible for the selection, training, and health and safety of the forty-two- and forty-six-person crews. Motivated by the determination and bravery of historical pioneers such as Roald Amundsen, Robert Falcon Scott, and Ernest Shackleton, White honed his leadership skills to guide a diverse group of experienced and talented craftsmen, scientists, and artisans through three winters, the longest term of any winter manager. Despite hardships, disasters, and watching helpless as a global pandemic unfolded far beyond their horizon, his crews prevailed.
In Cold White documents his time in these extreme elements and offers a unique perspective on the United States Antarctic Program at the South Pole.

English | 2022 | ISBN: 1803232064 | 392 pages | True PDF EPUB | 46.35 MB
Perform time series analysis using KNIME Analytics Platform, covering both statistical methods and machine learning-based methods
Key Features

English | 2022 | ISBN: 1493222287, 978-1493222285 | 400 pages | True EPUB | 5.22 MB
SAPUI5 code needs to be easy to read and easy to update. Clean up your code with this guide from the experts! Learn how to leverage jаvascript features to write better SAPUI5 code. Then walk through detailed code examples and explanations for using modules, classes, functions, names, variables, literals, comments, code metrics, and more. Get the best practices you need for formatting, testing, implementation, and beyond!
In this book, you'll learn about

English | 2022 | ISBN: 059324382X | 301 pages | True EPUB | 6.93 MB
A sharply crafted and unflinchingly honest memoir about gangs, drugs, cooking, and living life on the line—both on the streets and in the kitchen—from one of the most exciting stars in the food world today
"As compelling or more so thanBoyz N the HoodandMenace II Society. . . When Corbin writes about his life, it burns with the intensity of the best pulp fiction, but it isn't fiction—it's the life he lived."—Los Angeles Times

English | 2022 | ISBN: 0136905692 | 960 pages | True EPUB | 116.43 MB
The professional programmer's Deitel® guide to C++20
" C++20 for Programmers builds up an intuition for modern C++ that every programmer should have in the current software engineering ecosystem. The unique and brilliant ordering in which the Deitels present the material jibes much more naturally with the demands of modern, production-grade programming environments. I strongly recommend this book for anyone who needs to get up to speed on C++, particularly in professional programming environments where the idioms and patterns of modern C++ can be indecipherable without the carefully crafted guidance that this book provides."

English | 2022 | ISBN: 0137334680 | 848 pages | True EPUB | 61.65 MB
The Ninth Edition of Sams Teach Yourself C++ in One Hour a Day
Starting with one hour a day, you can gain all the skills you need to begin programming in C++. This complete tutorial will help you quickly master the basics of object-oriented programming and teach you advanced C++ language features and concepts. Fully updated for the C++20 standard, this practical book is designed to help you write C++ code that's faster, simpler, and more reliable.

English | 2022 | ISBN: 1801817812 | 386 pages | True PDF EPUB | 88.03 MB
Learn all about hard-surface modeling in Blender while creating three increasingly complex projects: an assault rifle, a sci-fi racing ship, and an army tank
Key Features

English | 2022 | ISBN: 1119900441 | 318 pages | True EPUB | 7.53 MB
Make drinks like a master mixologist with 1,000 recipes
Bartenders are the life of the party—and it's never been easier to prepare and serve drinks that keep partygoers coming back for more! Whether you want to break into professional bartending or up your ante as a home mixologist, this clear, easy-to-follow guide has you covered. With tips on stocking your bar and working with the right tools and garnishes, as well as information on the latest liquor trends and popular new cocktails, it won't be long before you hear, "Bartender, may I have another?"