Artificial Intelligence for Customer Relationship Management: Solving Customer Problems
(Human-Computer Interaction Series)
by Boris A. Galitsky
English | 2021 | ISBN: 3030616401 | 463 Pages | EPUB | 71 MB
The second volume of this research monograph describes a number of applications of Artificial Intelligence in the field of Customer Relationship Management with the focus of solving customer problems. We design a system that tries to understand the customer complaint, his mood, and what can be done to resolve an issue with the product or service.
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