English | 2021 | ISBN: 1260474216 | 299 pages | True EPUB | 2.88 MB
Keep your cool and get the results you want when faced with crucial conversations. ThisNew York Timesbestseller and business classic has been fully updated for a world where skilled communication is more important than ever.
The book that revolutionized business communications has been updated for today's workplace.Crucial Conversationsprovides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
This new edition addresses issues that have arisen in recent years. You'll learn how to:
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