When the Inevitable Surprises Occur...Are You Ready to Diffuse the Situation with the Right Questions?
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This Element is an excerpt from The Art of Asking: Ask Better Questions, Get Better Answers (ISBN: 9780137144242) by Terry Fadem. Available in print and digital formats.
Ask the right questions to recover from any surprise and transform shocks into breakthroughs!
CEO: Earl, can we count on you to reduce your costs by 20%?
Earl: You'll have to do it without me.
CEO: Did you just resign?
Earl: Yes.
Would you be prepared to deal with such an unexpected response? Most of us aren't. Here's an effective, question-based strategy for handling surprise...

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