Frank Tortorella, "Leading Ancillary and Support Departments to Higher Performance: The New Service Imperative for Patient Care"
English | ISBN: 1640552405 | 2021 | 364 pages | PDF | 7 MB
When we think about who provides patient care at hospitals and health systems, physicians and nurses are often the first people who come to mind. But what about the myriad ancillary and support staff who assist-directly and indirectly-with patient care? These departments play an essential role in ensuring patient safety and shaping the patient experience.

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