Changyun Jiang, Qun Lian Hong, Ling Qiu, "China's White-Collar Wave: Service Industry Trends"
English | 2019 | ISBN: 9813294825, 981329485X | PDF | pages: 301 | 2.8 mb
This book explores the move from manufacturing towards service industry jobs in China's economic development during the 12th Five-Year Plan period. The service industry now makes up the highest proportion of the GDP and employs the largest number of people in China. In the next Five-Year Plan period, it is necessary to actively push forward the strategic transformation by placing emphasis on the service industry to press ahead with system and mechanism reforms and policy innovations and cultivate diverse, sustainable and continuous forces for driving its growth. Efforts are made to upgrade the service industry to better achieve economic and social development in an innovative, coordinated, green, open, and shared way. This book will be of interest to scholars researching China's future.

English | 2022 | ISBN: 1803242175 | 192 pages | True/Retail PDF EPUB | 13.18 MB
Implement Secure Access Service Edge (SASE) for secure network and application communications, exploring SASE services including SD-WAN, ZTF, and more with expert Jeremiah Ginn who helps CxO leaders achieve SASE success

The Customer Service Handbook: How to Make Your Customers Love You by Ibrahim Mustapha
English | 2022 | ISBN: N/A | ASIN: B0BGRDB2B8 | 111 pages | MOBI | 0.22 Mb
Customer service is more than just a buzzword. It's a way of life.

Published 11/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.49 GB | Duration: 1h 15m
Master the art to serving customers to make their day, and feel great about it

Diving into Secure Access Service Edge:
A technical leadership guide to achieving success with SASE at market speed
English | 2022 | ISBN: 1803242175 | 326 Pages | EPUB MOBI (True) | 5 MB

Last updated 9/2020
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.30 GB | Duration: 2h 36m
Learn to connect with your customers through excellent customer service. Acquire the skills needed to be awesome today!

English | 2022 | ISBN: 3031061330 | 181 pages | True PDF EPUB | 39.43 MB
The authors of this book alert that professional services like law, accountancy, and consultancy firms are set to face major disruption. The most important driver and enabler are the new technologies that help and in part substitute the work done by professionals. The second important disruptor is the new generation of professionals – "NewGen" – who are less interested in building their careers in a hierarchical organization and more interested in entrepreneurial challenges in small teams, with more rapid returns. In the meanwhile, major service conglomerates – the "big four" accounting firms, the "big three" consulting firms to name a few examples – build their network using their brand and substantial resources. All along, the relentless pressure from clients to receive more services at lower cost continues. Medium-sized professional firms as well as one-person independents appear to suffer most from these disruptions and are most anxious to find new ways to conduct their business. But the leaders of large firms also feel that they are increasingly unable to support the innovative entrepreneurship of their most promising professionals while their organizations institutionalize and their overheads continue to grow.
This book proposes a new orientation and model of a professional service firm as an answer to these challenges, by creating a Professional Service Community. It is a synergistic team of organizations that share a vision of their role in society and main lines of their mission as well as the quality of their deliverables and their key clients. At the same time, they are independent in designing their internal business models – like recruitment, training, knowledge management, and economics. The Professional Service Community provides a unique and highly attractive level of entrepreneurship, flexibility, and efficiency to the benefit of its clients, partners, staff, and other stakeholders. It is the way of the future.

English | 2022 | ISBN: 2857087683 | 256 pages | True EPUB | 156.95 MB
Covers all the classic techniques and practices of service personnel in fine dining restaurants Restaurant Service is a comprehensive book that highlights all of the essential dining room service techniques. With this book's guidance, you'll learn how to set the table and how to serve and pour drinks, as well as other forms of table service including slicing and flambéing. Each service technique includes detailed instructions and is illustrated with step-by-step photographs capturing the accuracy and precision of the task. Tracing all the techniques of tableware, Restaurant Service will ensure you have mastered the basics of perfect dining room service and support you throughout your professional journey.
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English | 2022 | ISBN: 1032347821 | 218 pages | True PDF | 26.58 MB
This book is specifically for working operations managers across the broad range of business types that deploy fleet and product via a myriad of service types. It is applicable to businesses with small medium to large fleets in haulage, 3PL, and any service business operating a depot structure. The book is less about theoretical concepts – although specific references point to theories including Lean, continuous improvement, net promoter score, and balanced scorecard – but is essentially a practical guide applying worked examples and generic templates regarding the core ten activities that are critical to achieving service and profit expectation in any depot, route-based business deploying fleet. Every working manager – front-line to COO – will identify with and grasp that these are fundamental areas and that, if improvement can be sustained, will deliver better service to customers and enhanced profit in both local and business levels. The key areas examined are:
People management

English | 2022 | ISBN: 1636980171 | N/A pages | True EPUB | 6.14 MB
More veterans died from suicide in a ten-year period than during the entirety of the Vietnam War
There is a very large problem in our veteran community. Every day, 640 veterans attempt suicide, 22 veterans die, and over 5,500 are thinking about committing suicide. Approximately 48% of all military members struggle after transitioning from military service—but these struggles don't have to be the end of their story. There is a bright and successful future available for every veteran if we can help them reach their greatest potential.