Published 5/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 976.98 MB | Duration: 0h 50m
Tackle Customer Complaints, Upskill Your Staff And Retain Valued Clients
Duration: 54m | Video: 1280x720 30fps | Audio: AAC, 48 kHz, 2ch | Size: 220 MB
Genre: eLearning | Language: English
Software as a service (SaaS) makes up the majority of all cloud consumption, but guidance for cloud security commonly focuses on IaaS. This course is designed to help organizations implement security measures to mitigate the cybersecurity risks specifically introduced by the use of SaaS applications, which often contain extremely sensitive information.
Join instructor and cybersecurity expert Jerich Beason to learn all about the SaaS threat landscape, the security controls lifecycle, options for security tooling, and more. Whether you're a cybersecurity professional working on a high-level IT team, or a career changer building up new skills, this course equips you with the technical know-how to start protecting your part of the SaaS app shared responsibility model.
Published 5/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 339.76 MB | Duration: 0h 53m
KPI, Service Level and ABC Analysis
Last updated 4/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English (US) | Size: 507.74 MB | Duration: 1h 37m
A practical guide to operations of an ITIL service / help desk and the things you should do to set these up
Published 4/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 3.35 GB | Duration: 2h 50m
What sets you apart from your competition? Your business plan or model, prices, or your excellent customer service?
Published 4/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 972.99 MB | Duration: 1h 39m
Maximizing efficiency and flexibility with cloud-based infrastructure
Free Download What you'll learn
Released 4/2023
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 51m | Size: 642 MB
There are many similarities between internal and external customer service—both require helpfulness, empathy, and resourcefulness. What distinguishes internal customer service is that it primarily involves serving coworkers at your company. Companies today recognize that outstanding internal customer service helps employees work more productively and ultimately do a better job serving their external customers.
Free Download Iso/Iec 20000-1:2018. Service Management System
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 2.41 GB | Duration: 3h 15m
Understand the requirements for a service management system according to ISO/IEC 20000-1
What you'll learn
Free Download First Alert Service Monitor 23.03.25 | 3.3 Mb
First Alert Service Monitor network monitoring software program. First Alert Service Monitor is a full featured Internet/network service monitoring solution. Monitor Internet protocols such as HTTP, FTP, SMTP, etc Options include: Intuitive interface, easy view of all services, several alert options, service dependencies, run as an NT service, and many more features. Always be alerted if any of your Internet/network services are down, with First Alert Service Monitor.
Free Download Business Chinese: Customer Service Skills
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.25 GB | Duration: 2h 12m
How to deal with Customer Service Issues in Mandarin Chinese
What you'll learn