Excel at customer relationship management | Improve your soft skills | Create positive experiences to wow your customers
What you'll learn
Learn about the value of customer service and what impact it has on your company and job satisfaction
Explore which in-demand skills are most valued by employers
Discover ways to increase your job satisfaction and career growth
Decrease problematic situations by avoiding common customer service failures
Acquire and implement strategies to exceed your customer's expectations to stand out from competition
Analyze customer feedback to help your team optimize your company's products and services
Build rapport with customers to improve their satisfaction and your job performance
Practice purposeful smalltalk to connect with customers and resolve issues
Improve your communication using the the power of your voice
Make most from first impressions to create a sense of trust, knowledge and professionalism
Demonstrate professionalism and build trust using eye contact and facial expressions
Influence how customers feel about interacting with you using your posture and body language
Learn how to set realistic expectations to prevent customer confusion and difficult situations
Replace vague sentences with clear & efficient messaging to avoid and decrease misunderstandings
Discover why customers miss important information and what you can do to prevent it
Manage unreasonable expectations while keeping your customers happy
Improve your verbal and written communication skills to boost your success at work
Develop strong active listening skills to build relationships, solve problems, and get your ideas across
Discover what barriers can come in the way of effective listening
Implement effective listening strategies to make your customers feel heard and understood
Explore effective methods to handle upset customers and turn negative situations into positive experiences
Use empathy to create positive interactions and take ownership for your customers' experience
Discover what language triggers negative emotions and how you can replace it to create positive experiences
Build resilience and learn ways to take care of yourself so you can easily manage stressful situations
Effectively manage your customers' comments on social media
Learn effective ways to address positive and negative reviews online to boost your company's reputation
Explore ways big companies use to create memorable experiences for their customers
Brainstorm innovative solutions to "wow" your customers by catering to their needs
Review common problems and solutions in customer service
Watch interviews to gain valuable insights about careers in customer service
Requirements
Have access to a consistent internet connection
No prior experience in customer service required
Description
Great customer service is the foundation of any successful business. With the right skills, you have the power to build customer loyalty and create positive service experiences. When you listen and understand your customers' needs and communicate effectively, you can make decisions that benefit the customers and improve your company's performance.
This course is for you if you wish to:
Learn best customer service practices that are practical and easy to implement
Create memorable experiences for your customers
Stand out from competitors
Learn in-demand customer service and soft skills that will last a lifetime
Exceeding your customers's expectations can help deliver a long-term increase in revenue, customer loyalty, and your job satisfaction.
This course is designed to apply to both individuals who want to upgrade their customer service skills, but also businesses that want to train their employees and take their customer service to new levels!
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Customer service training doesn't have to be boring! Are you tired of courses that are outdated, monotonous or that just cover the basics?
The comprehensive course includes engaging lectures, real company examples, downloadable course notes and scripts, and interviews with industry professionals. All of these resources are designed to help you apply what you learn and succeed!
In this course, we will cover:
Customer service fundamentals
Essential skills in customer service
Building rapport in customer service
Managing customer expectations
Effective listening skills
Dealing with upset customers
Self-care in customer service
Responding to positive and negative reviews on social media
Memorable ways to "wow" your customers
FAQs and advice
Interviews with industry professionals
And much much more!
By the end of the course, you will:
Feel confident building rapport with customers
Use the power of words, first impressions, and body language to influence how they feel about interacting with you
Learn how to effectively listen to customer inquiries
Feel confident in communicating online, in person, and over the phone
Become more productive, focused and resilient when dealing with upset customers
Turn negative situations into positive experiences
Gain practical skills to tackle challenging situations
Learn how you can improve your company's reputation, and as a result, your customers' experience
Wow your customers and impress your employers
Who this course is for:
Individuals working in customer-facing roles
Freelancers and business owners who want to impress their customers and stand out from competitors
Managers looking to provide training and improve the performance of their customer support team
Organizations that want to raise the bar and take their customer support to its next level of excellence

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