Genre: eLearning | Language: English
Conversational AI is the application of a combination of AI and cognitive services including Natural Language Processing, Speech Recognition and Intent Classification. It is focused on bringing voice, chat, and personal assistant technologies to intelligently automate human and technology interactions and improve client's business outcomes as well as engagement with customers. There are varying levels of complexity in the virtual agents or chatbots; some are designed for answering common questions while others have a more complex architecture which includes the ability to disambiguate complex dialog and integrate with machine learning algorithms. The current marketplace for Conversational AI is being driven by cloud enabled platforms such as AWS, GCP, Azure and Watson; and there are over 2000 companies that have started developing their own niche industry solutions.

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