Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy
Description
Communication Skills - Telephone skills in the workplace are essential for business success. Conference calls, client updates, Skype/Zoom video meetings, and even job interviews are all conducted through the help of telephones and smart phones. In a digital era filled withendless emails and social media posts, the live human voice remains a singular power.
Are you and members of your team using the telephone for maximum businesssuccess?
Do you have Baby Boomers in your organization who are afraid of Skype video and Apple FaceTime and are slow to text clients and customers who may be Millennials?
Do you have Millennials on your team who don't realize that Baby Boomers expect their calls answered and their voicemails returned?
This course is for anyone on your team who uses a telephone and for everyone who wants to increase their communications and businesssuccesses with customers, clients, prospects, colleagues, investors,and bosses.
What will students achieve or be able to do after taking thiscourse?
Communicate effectively using the phone with clients, customers, colleagues and bosses
Avoid telephone blunders that strike others as rude and unprofessional
Speak effectively on business conference calls
Present confidently on Skype and FaceTime calls
Use the telephone effectively in all aspects of business life

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