What you'll learn
Learn the architecture of PagerDuty along with concepts like Digital Operations Management
Create Schedules and Escalation Policies to manage your work and teams
Add and Configure User Roles and Permissions
Work with multiple Integrations and Extensions like Slack and DataDog
Develop your own custom incidents
Requirements
An Internet connection
A working Computer where you are admin
A desire to learn and Crush It!
Optional: Basic usage for Terminal/Command Prompt
Description
Trouble managing your support teams? Delays causing you to loose customers? In 2020 you can't have customers telling you about issues.
You need to be pro-active. So what is this course about? (In very few words)
Create Schedules and Escalation Policies
Learn Concepts that should be applied along with a tool like PagerDuty
Master Cool Street Tricks like uploading multiple users via CSV and Ruby
We will learn how to Integrate with different apps in different ways. Work with different incidents, services and strategize your response plays. Group alerts using algorithms to reduce spam and setup users to take advantage of all this.
We are not going to claim you will know everything about PagerDuty, but you will know enough to get work done and know where to look for the next bit of knowledge. Did I mention quizzes and assignments? Well they will be used for you to try out some concepts yourself in practice.
Really there are no prerequisites, even if we use another technology it will be explained. This is a foundation course and does not expect you to know anything about PagerDuty.
Let's get started on this adventure together. Reach out to us the moment you have any issue!
Who this course is for:
Students trying to get a quick grasp of PagerDuty
Developers looking to setup a rotating schedule to manage support
Support teams who have used another tool and are now looking to switch to PagerDuty
Those who like to have support equally distributed

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