What you'll learn
The basics of customer support in Zendesk
How to update and solve tickets as an agent
Everything you need know to use Zendesk as a Customer Service Representative
How to efficiently work as an Zendesk agent
Requirements
Computer with internet access
Zendesk subscription or free Zendesk trial
Description
Let's learn how to solve tickets in Zendesk. You will see how to work efficiently on customer questions in the popular ticketing system. Learn everything you need to know to use Zendesk as a Customer Service Representative - for your current job or your new role!
We will start with the basics such as where tickets come from and who sends them
Then we'll move to Tickets, all the details about tickets and how to work with them
I'll show you how and why to personalise your Zendesk for agents
Once you got the hang of it we'll go on to increase your efficiency with all the functionality Zendesk has to offer.
I will demonstrate everything we discuss in a test environment. You can follow along on your own screen. And if you don't have a Zendesk license at the moment, I will explain how to get a free trial version.
Also, you will have the opportunity to test your knowledge with quizzes.
And we support building new schools: We follow the buy-one-give-one principle and donate one brick for every student that joins us!
Join hundreds of students that already learned how to use Zendesk.
Training delivered by Nils Rebehn (Certified Zendesk Admin) of Guidoo Services, a Certified Zendesk Select partner. Zendesk is a trademark or registered trademark of Zendesk, Inc.
Who this course is for:
Members of support teams that are using Zendesk
Customer Service Representatives that want to learn Zendesk
Small Business owners that want to use Zendesk for their business

Homepage

https://www.udemy.com/course/zendesk-training-for-customer-service-agents/

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