What you'll learn
How to control your emotions during a difficult conversation
A psychologist guide to difficult conversation
How to have difficult conversation at work
Mastering difficult conversation
How to have difficult conversation with your supervisor
How to have difficult conversation
Tips for making difficult conversation productive
The three Cs of effective conversation
Requirements
No special requirement
Desire to resolve issues amicably
Desire to communicate effectively
Description
A difficult conversation is any conversation in which there are strong differences of opinion between two people and has the potential to become emotional. It is vital we need to understand that people enter into almost every conversation with certain pre-determined opinions and expectations. When these expectations are being challenged by others, us human nature often we reacts initially with emotion. We must understand that difficult conversations are sometimes characterized by fear, anger, frustration conflict, and other strong dividing not unifying emotions. Avoiding difficult conversations by any manager will likely cause even more problems than finding an effective way to hold the difficult conversation. In companies if difficult conversations is not than properly it can lead to employees quitting their jobs which can also affect the organization reputation and management or managerial competence. It very important that sometimes difficult conversation should take place in a neutral location because it will help employee to feel less nervous. It is very important that one express his feelings and ideas during difficult conversation and be honest about how they feel. If you hold back your through feeling during difficult conversation it will come back to do more damage later on. In any difficult conversation, avoiding assuming that your opinion is the only one that matters. By asking questions frequently and listening are great ways to show that you are interested in what the other person is saying. There is no manager or individual that is expert in difficult conversation but continues practice is the key to success.
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 What is difficult conversation
Lecture 3 What is conversation
Lecture 4 Tips for tackling conversations you do not want to have
Lecture 5 What makes a difficult conversation difficult
Lecture 6 Tips for making a difficult conversation productive
Lecture 7 The "what happened" conversation
Lecture 8 Handling difficult conversation guidance tips and best practices
Lecture 9 Difficult conversation steps for leaders
Lecture 10 The four types of difficult conversations
Section 2: How To Have A Difficult conversation
Lecture 11 Understand what it means
Lecture 12 Prepare your self
Lecture 13 Contact the parties and set a time
Lecture 14 Assess the situation
Lecture 15 Assume positive intent
Lecture 16 Listen actively
Lecture 17 Express your feelings and ideas
Lecture 18 Practice self-awareness
Lecture 19 Be mindful of your body language
Section 3: How To Control Your Emotions During A difficult Conversation
Lecture 20 Breathe
Lecture 21 Focus on your body
Lecture 22 Try saying a mantra
Lecture 23 Acknowledge and label your feelings
Lecture 24 Take a break
Section 4: Mastering Crucial Conversation
Lecture 25 Introduction
Lecture 26 Change your own motives
Lecture 27 Create a safe space
Lecture 28 Add your perspective
Lecture 29 Find the path to action
Section 5: A Psychologist Guide To Difficult Conversation
Lecture 30 Prepare physically
Lecture 31 The next step is clarifying each other's perspectives
Lecture 32 Do not become defensive or retaliate
Lecture 33 Think about the language use
Lecture 34 Be aware of your body language and facial expression
Section 6: How To Have difficult Conversation With Your Supervisor
Lecture 35 Preparation
Lecture 36 Initiation
Lecture 37 Discussion
Lecture 38 Conclusion
Section 7: How To Have Difficult Conversation At Work
Lecture 39 Be prepared
Lecture 40 Listen
Lecture 41 Try to understand the other persons perspective
Lecture 42 Be present
Lecture 43 Break up the conversation into stages
Section 8: The Three Cs Of Effective communication
Lecture 44 Strive for clarity
Lecture 45 Keep it concise
Lecture 46 Be consistent
Managers, Supervisors employees, students, businessmen consultants, parents, governments, customers, public etc.

Homepage

https://www.udemy.com/course/difficult-conversation-foundation/

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