MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Advanced | Genre: eLearning | Language: English + srt | Duration: 46m 9s | Size: 184.5 MB
In this installment of Adam Shostack's Threat Modeling series covering the STRIDE threat modeling framework, Adam goes over the D and E parts of the framework: denial of service and elevation of privilege. For both threats, Adam digs deep into two main questions: "What can go wrong?" and "What are we going to do about it?" He details the many targets of denial-of-service attacks like storage, memory, CPU bandwidth, and budget, and how elevation of privilege exists in basically any running code. He then goes over structured methods for ensuring that your systems are resistant to the various types of DoS attacks and elevation-of-privilege attacks. These attacks affect all manner of systems, and having an understanding of how they work and how to combat them are essential parts of a comprehensive approach to cybersecurity.

Maid Service: An Erotic Adventure (First Time Lesbian Erotica) by
English | April 10, 2020 | ISBN: N/A | ASIN: B087335WPZ | 64 pages | PDF | 0.94 Mb
Gives new meaning to the expression 'turndown service'...

IoT as a Service: 6th EAI International Conference, IoTaaS 2020, Xi'an, China, November 19-20, 2020, Proceedings by Bo Li
English | PDF | 2021 | 804 Pages | ISBN : 3030675130 | 94.7 MB
This book constitutes the refereed post-conference proceedings of the 6st International Conference on IoT as a Service, IoTaaS 2020, which took place in Xi'an, China, in November 2020. Due to COVID-19 pandemic the conference was held virtually.

MP4 | h264, 1280x720 | Lang: English | Audio: aac, 44100 Hz | 6h 27m | 2.00 GB
What you'll learn

MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Intermediate | Genre: eLearning | Language: English + .srt | Duration: 1h 32m | Size: 219.5 MB
In IT, changes are the lifeblood of progress, but uncontrolled, dangerous, or unknown changes can cause chaos. In this course, instructor Ernest Mueller steps through how to create a change management process for your organization that enables high levels of performance and fulfills compliance requirements. Ernest explains how change management is differentiated from, and interacts with, the many other IT service management processes. He covers what ITIL, COBIT, and ISO 27000 have to say about change management. Next, he walks you through the steps, roles, and preparations that you need for a change management process and goes over the importance of testing and validating your changes. He presents a framework to use to bootstrap configuration management in a preexisting environment, then discusses how to manage change while preserving your ability to innovate. Ernest concludes with ways to learn even more on your own and put change management into practice.

Maria Maleshkova, "Smart Service Management: Design Guidelines and Best Practices"
English | ISBN: 3030581810 | 2020 | 241 pages | EPUB, PDF | 10 MB + 6 MB
This book presents the main theoretical foundations behind smart services as well as specific guidelines and practically proven methods on how to design them. Furthermore, it gives an overview of the possible implementation architectures and shows how the designed smart services can be realized with specific technologies. Finally, it provides four specific use cases that show how smart services have been realized in practice and what impact they have within the businesses.

Duration: 37m 18s | MP4 | Video: AVC, 1280x720 30 fps | Audio: AAC, 48 KHz, 2 Ch | Size: 719 MB
Skill Level: Beginner | Genre: eLearning | Language: English + Subtitles
The transition of services from the client to the outsourcer is the first, most significant "moment of truth" in an outsourcing engagement, and it's more difficult than most people realize. Stumbling blocks abound. In this course, instructor Bob McGannon discusses the overall approach to successful transitions, how to handle personnel transitions, and when the client should keep critical skills in house. He goes over the human factors that you'll need to manage during transitions, along with how to work with remote and overseas personnel. He reviews the complications of transferring assets and managing service levels during the transition period. Bob talks about the conditions for declaring the transition a success, and then he concludes with a case study exercise to evaluate possible approaches to a transition.Note: This course was created by Bob McGannon. We are pleased to host this training in our library.

Service Excellence in Tourism and Hospitality: Insights from Asia by K. Thirumaran
English | PDF | 2021 | 222 Pages | ISBN : 3030576930 | 3.2 MB
Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry.

Service Excellence in Tourism and Hospitality: Insights from Asia (Tourism, Hospitality & Event Management)
by K. Thirumaran
English | 2021 | ISBN: 3030576930 | 220 Pages | EPUB | 2.5 MB

Hospitality: A New Dawn in Sustainability & Service
by Chris Sheppardson
English | 2021 | ASIN: B08TKWZ658 | 207 Pages | EPUB | 1.1 MB